Movers Kensington Privacy Policy
This Privacy Policy explains how Movers Kensington collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Kensington area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Movers Kensington to individuals and businesses located in the area we serve.
Who we are and scope of this policy
Movers Kensington is a removals and related services provider operating in the Kensington area. For the purposes of data protection law, Movers Kensington is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed when you use our services, request a quote, or otherwise interact with us as a customer or potential customer within our service area.
Personal data we collect
We collect and process different categories of personal data, depending on how you interact with us and which services you use. The main types of data we may collect include:
Identification and contact details, such as your full name, title, postal address, property details relevant to the move, and other contact information necessary to communicate with you regarding our services.
Service and booking information, such as details of your requested removals or related services, pick-up and delivery addresses, access instructions, inventory descriptions, dates and times of moves, and any special instructions you provide.
Communication records, including information contained in emails, letters, or other messages you send to us, and notes of conversations we have with you in the course of providing our services or handling enquiries, feedback, or complaints.
Billing and payment information, such as billing addresses and basic payment-related details necessary to process transactions, as well as records of invoices issued, payments made, and transaction histories. We do not store full card details where payments are processed through third party payment providers.
Website and technical information, if you use our website, such as your IP address, browser type, and other technical data that may be collected through cookies or similar technologies, to the extent necessary for the operation and security of our online services.
How we obtain personal data
Most of the personal data we process is provided directly by you when you:
Request a quotation, make a booking, or ask us to provide removals or related services.
Communicate with us by phone, in writing, or via any online contact form we may provide.
Respond to our communications or provide feedback and reviews about our services.
We may also receive personal data from third parties, for example when another person arranges a move on your behalf or when business partners share information necessary to coordinate a service you have requested.
Lawful bases for processing your personal data
We only process your personal data when we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following grounds:
Performance of a contract: We process your data when it is necessary to enter into or fulfil a contract with you, for example to provide a removals service, issue quotations, manage bookings, and handle payments.
Legitimate interests: We may process your data when it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This can include managing and improving our services, maintaining business records, responding to enquiries, pursuing outstanding payments, and protecting our business against fraud or misuse.
Legal obligations: We may process your personal data where this is necessary to comply with legal or regulatory requirements, such as tax and accounting regulations or responding to lawful requests from authorities.
Consent: In certain limited situations, we may rely on your consent, for example where required for specific types of optional communications. When we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this at the point where consent is requested.
How we use your personal data
We use personal data for the following purposes:
To provide and manage removals and related services, including arranging quotations, planning moves, coordinating teams, and executing collections and deliveries.
To communicate with you before, during, and after the provision of services, such as confirming bookings, sending service updates, and responding to enquiries or issues.
To manage payments, invoicing, and accounting records, including processing transactions and maintaining accurate financial documentation.
To improve and develop our services, including monitoring service quality, analysing feedback, and training staff.
To maintain the security and integrity of our systems, prevent fraud or misuse, and protect our legal rights.
To comply with any legal or regulatory obligations that apply to our business.
Data sharing and processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These include:
Service providers and subcontractors who support the delivery of our removals and related services, such as logistics partners or storage providers, to the extent needed for them to carry out their functions.
Professional advisers, such as accountants, lawyers, and insurers, in order to obtain professional advice, manage risks, and comply with legal obligations.
Payment service providers that process payments on our behalf, in order to complete financial transactions you have authorised.
IT and systems providers who supply and maintain our business systems, including customer databases and communication tools.
These third parties act as data processors or independent controllers depending on the circumstances. Where they act as processors on our behalf, we ensure that appropriate contractual and technical measures are in place so they only process your data in accordance with our instructions and applicable data protection laws. We do not sell your personal data to third parties.
International transfers
If we need to transfer your personal data outside the United Kingdom or the European Economic Area, we will do so only where appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to ensure that your data remains protected to a standard essentially equivalent to that under UK and EU data protection law.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, we may retain records relating to services provided to you for a period that allows us to respond to any queries, handle potential disputes, and demonstrate that we have complied with our contractual and legal obligations. Financial and transactional records may be retained for longer periods, in line with statutory requirements for tax and accounting purposes.
When your personal data is no longer required, we will take steps to delete it securely or anonymise it so that it can no longer be used to identify you.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and appropriate staff training. While we do our best to protect your information, no system can be guaranteed to be completely secure, and you should take care when providing information, particularly over public networks.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how it is used.
The right to rectification, which allows you to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure, in certain circumstances, which allows you to request that we delete your personal data where there is no longer a lawful basis for us to keep it.
The right to restrict processing, in certain circumstances, which allows you to ask us to limit the way in which we use your personal data.
The right to object, in certain circumstances, which allows you to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis.
The right to data portability, which allows you, in certain cases, to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transferred to another controller.
Where we rely on consent to process your personal data, you also have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
How to exercise your rights or raise concerns
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our main customer communications. We may need to verify your identity before responding to your request to ensure that we protect your personal data from unauthorised access.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or applicable legal requirements. When we make changes, we will revise the date of the most recent update and make the new version available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
