Movers Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Movers Kensington provides household and business removal, packing, and related services within the United Kingdom. By booking a service with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 The Company, we, us, our means Movers Kensington, the provider of removal and related services.
1.2 The Customer, you, your means the person, firm or company who contracts with us for the supply of services.
1.3 Services means any removal, packing, unpacking, loading, unloading, storage handling, transport of goods, or associated services provided by us.
1.4 Goods means the items which are to be moved, transported, packed, stored, or otherwise handled by us under these Terms and Conditions.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation of booking supplied by us.
1.6 Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 We provide local and regional removal and related services within the United Kingdom, including packing and unpacking, loading and unloading, and transportation of household and office goods.
2.2 Any services we provide are limited to those expressly set out in our quotation or booking confirmation. Additional work requested on the day may be carried out at our discretion and may incur additional charges.
2.3 We do not undertake the disconnection or reconnection of appliances, fixtures, or fittings that should be handled by qualified professionals. This includes, but is not limited to, gas appliances, electrical fittings, and plumbing connections.
2.4 We are not responsible for the removal of doors, windows, or other structural components unless specifically agreed in writing in advance.
3. Booking Process
3.1 A booking may be requested by you via our website contact form or any other method we make available from time to time. A booking is not confirmed until we have issued a written confirmation, which may be provided electronically.
3.2 We may conduct a pre-move survey, either in person or by remote means, to assess access conditions, volume of goods, and any special requirements. Our quotation will be based on the information supplied by you and, where applicable, any survey undertaken by us.
3.3 It is your responsibility to provide accurate and complete information in relation to the premises, access, parking restrictions, the nature and quantity of goods, and any special handling requirements. We reserve the right to amend the quotation or charge additional fees if the information provided is inaccurate or incomplete.
3.4 Any quotation provided by us is valid for the period stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, subject to availability of resources and vehicles at the time of booking confirmation.
4. Quotations and Charges
4.1 Our quotation will usually specify whether charges are based on a fixed price or an hourly rate, as well as any minimum charge period and any additional fees that may apply.
4.2 Unless stated otherwise in writing, our charges do not include:
a. Congestion charges, parking charges, tolls, ferry fees, or similar costs incurred in the course of providing the services.
b. Customs duties, port charges, or other fees imposed by third parties or public authorities.
c. The cost of storage, insurance, packing materials not previously agreed, or any additional services requested by you.
4.3 If the work required differs from that set out in our quotation or booking confirmation, including but not limited to delays caused by inadequate access, waiting time beyond our control, or additional items being moved, we may vary our charges accordingly.
5. Payments
5.1 Unless otherwise agreed in writing, a deposit may be required at the time of booking, with the balance payable prior to commencement of the services or on completion on the day of removal, as specified in our confirmation.
5.2 We may accept payment by the methods stated in our correspondence or quotation. Cash payments may be subject to limits and must be agreed in advance.
5.3 All charges are payable in pounds sterling. Where applicable, VAT will be charged at the prevailing rate and clearly shown on our invoice or receipt.
5.4 If payment is not received in accordance with the agreed terms, we reserve the right to:
a. Suspend or cancel provision of the services.
b. Charge interest on overdue amounts at the statutory rate applicable to commercial debts.
c. Retain possession of any goods in our custody until all outstanding sums have been paid in full.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by providing us with written notice. The following cancellation charges may apply, unless otherwise agreed:
a. More than 10 Working Days before the service date: no cancellation charge, except for any non-refundable third-party costs already incurred by us.
b. Between 5 and 10 Working Days before the service date: up to 50 percent of the quoted service charge may be payable.
c. Less than 5 Working Days before the service date or on the day of service: up to 100 percent of the quoted service charge may be payable.
6.2 If you postpone, rather than cancel, we will endeavour to transfer your booking to a new date, subject to our availability. We may charge a reasonable administration fee and any costs incurred due to the postponement.
6.3 We may cancel or postpone the services by giving you as much notice as reasonably practicable if:
a. You fail to pay the deposit or any other due sums on time.
b. We are prevented from performing the services due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial action, or the unavailability of key personnel or vehicles.
6.4 In the event that we cancel due to reasons within our control, our liability will be limited to refunding any deposit or prepayment received for the services that will not be performed. We will not be liable for any consequential or indirect losses arising from such cancellation.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a. All goods are properly packed and ready for removal where packing services are not included in your booking.
b. All items of special value or fragility are brought to our attention in advance.
c. All necessary keys, instructions and access details are available at the agreed times.
d. Suitable parking and, where required, permits or permissions are arranged in advance for our vehicles at both collection and delivery addresses.
7.2 You must ensure that no dangerous, prohibited, or illegal items are included in the goods. This includes, but is not limited to, explosives, flammable substances, corrosive materials, firearms, and any items prohibited under applicable law.
7.3 You are responsible for securing and backing up any data on computers, electronic devices, or storage media. We will not be liable for any loss of data, records, or software.
8. Excluded and Restricted Items
8.1 We reserve the right to refuse to carry or handle goods that we reasonably believe to be hazardous, unlawful, or unsuitable for transport.
8.2 If you include in the goods any items that we have expressly excluded or that are prohibited under these Terms and Conditions, you will be solely responsible for any loss, damage, liability, or expense arising as a result.
9. Waste and Environmental Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household refuse, builder waste, or other controlled waste unless specifically agreed in writing.
9.2 Where we agree to remove unwanted items, this will be limited to furniture, appliances, and similar goods arising from a removal. Any such removal will be carried out in accordance with applicable regulations and may be subject to additional charges.
9.3 You agree not to request or cause us to dispose of waste in any unlawful manner, including fly-tipping or disposal without the necessary permits or documentation.
9.4 Where we handle waste or items for disposal, you warrant that you have the right to dispose of such items and that they do not contain hazardous materials requiring specialist handling.
10. Liability for Loss or Damage
10.1 We will take reasonable care in handling and transporting your goods. Our liability for loss of, or damage to, goods arising from our negligence or breach of contract is subject to the limitations set out in this clause.
10.2 We will not be liable for:
a. Loss or damage to items that are fragile or inherently weak, including glass, china, and electronics, unless we have packed them or have expressly agreed in writing to handle them with additional care.
b. Loss or damage caused by inherent defects, natural deterioration, or pre-existing damage.
c. Loss of profits, loss of use, or any indirect or consequential loss arising from the removal services.
10.3 Our total liability for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable sum per item or per consignment, to be specified in our quotation or booking confirmation. If no sum is specified, our liability per consignment is limited to a fair market value up to a reasonable monetary cap reflecting typical removals cover.
10.4 You may request increased liability cover where available, subject to payment of an additional charge. Any such arrangement will be confirmed in writing.
10.5 We will not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, war, civil disturbance, industrial disputes, road closures, or delays in transit.
11. Claims and Notification of Loss or Damage
11.1 You must inspect the goods as soon as reasonably practicable after delivery.
11.2 Any visible loss or damage must be notified to us in writing as soon as possible and in any event within a reasonable period after completion of the services. You should provide a description of the loss or damage and supporting evidence where available.
11.3 Failure to notify us within a reasonable period may prejudice our ability to investigate the claim and could affect the outcome, although it will not necessarily prevent you from pursuing a claim where your statutory rights apply.
12. Access, Parking and Delays
12.1 You are responsible for ensuring that we have sufficient access to the premises and suitable parking arrangements. Any parking penalties or charges incurred as a result of inadequate arrangements or inaccurate information may be charged to you.
12.2 If we are delayed in performing the services due to circumstances within your control, such as waiting for keys, restricted access, or incomplete packing, we may charge a waiting time fee at our standard hourly rate.
12.3 While we will make reasonable efforts to adhere to agreed timescales, any times for arrival or completion are estimates only and are not guaranteed. We will not be liable for delays caused by events beyond our reasonable control.
13. Storage Services
13.1 Where storage services are provided, your goods may be stored in our own facilities or with a third-party storage provider.
13.2 Storage charges will accrue from the date the goods are placed into storage until the date they are removed. Charges are payable in advance at the intervals specified in our agreement.
13.3 We may exercise a lien over goods in storage for all sums due and unpaid under any contract between you and us. We may, after giving you reasonable notice, sell or otherwise dispose of any or all of the goods to recover amounts owed, subject to applicable law.
14. Insurance
14.1 We may hold insurance cover relevant to our removals operations. This is separate from any household or business insurance you may have.
14.2 It is your responsibility to ensure that your goods are adequately insured for removal and transit. You are strongly advised to check your existing insurance arrangements and, where necessary, obtain additional cover.
15. Data Protection and Privacy
15.1 We will collect and process personal data about you in order to manage your booking, provide the services, and handle payments and communications.
15.2 We will handle your personal data in accordance with applicable UK data protection law. We will not sell your personal data to third parties and will only share it where necessary to provide the services, comply with legal obligations, or with your consent.
16. Complaints
16.1 If you have any concern or complaint about our services, you should raise it with us as soon as possible, providing full details of the issue.
16.2 We will investigate your complaint and seek to resolve the matter promptly and fairly.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
18.2 No variation of these Terms and Conditions will be valid unless made in writing and agreed by both you and us.
18.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.
18.4 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.
